Optimized Customer Satisfaction Analysis
Powered by Voice of the Customer and Artificial Intelligence
Understand Consumer Intent to Better Personalize their Experience
Capturing the ‘Voice of the Customer’ Insights from Semeon, our customers can leverage consumer preferences, problems, and complaints to create effective customer journeys.
Leverage Consumer’s Perception across Channels to Improve Customer Satisfaction
VoC allows companies to measure ROI for each of their campaigns, showcasing the channels, stories, and influencers with high Net Promoter Scores. These multi-channel insights provide the collective Voice of the Customer helping teams to make informed business decisions.
Know what Matters most to your Clients
Optimizing Customer Satisfaction comes from knowing your customers’ needs across digital channels including:
- Social Media such as Facebook, Twitter
- Call Center notes
- Survey responses
- Chat Bots
Understand the Voice of your Customers through the ideas, conversations, and opinions that are driving public perception increase online engagement.
Proactively follow the Voice of your Customers over time across channels. Pinpoint where changes to your public perception are to optimize your communication strategy with relevant and timely insights.
Immediately leverage who and where the Voice of the Customer is influencing your Brand Reputation to dynamically optimize your communication strategy and boost ROI.