Live and Precise Customer Feedback Classification

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Ultra precise and flexible text analytics platform for customer feedback

We use a unique combination of machine learning and NLP to uncover meaningful trends in your customer feedback in all channels.

#BigData
#DeepLearning
#NaturalLanguageProcessing
#MachineLearning
#AI
#CustomerFeedback

Ultra precise and flexible text analytics platform for customer feedback

We use a unique combination of machine learning and NLP to uncover meaningful trends in your customer feedback in all channels.

#BigData
#DeepLearning
#NaturalLanguageProcessing
#MachineLearning
#AI
#CustomerFeedback

Everything you need to map your customer’s journey

Context Based-Classification

Semeon categorizes your verbatims based on concepts and sentiment found in your data. It doesn’t rely on pre-determined categories, although it is also an option. No more guesswork to determine your taxonomies, and no more lengthy manual coding: our AI takes care of it all.

Intent Mining

Track your customers’ intent to praise, criticize, purchase, or NOT purchase using industry leading machine learning algorithms. Semeon’s intent mining is flexible and adapts to the intent specific to your product, industry, and domain. Our platform is industry and content agnostic: it works with everything.

Multi-Channel Sourcing

Extract the richest insights from public and private data, survey verbatims, structured and unstructured survey data, social content, blogs, forums. Analyze data from everywhere, regardless of how it’s structured.

Request a demo

Everything you need to map your customer’s journey

Context Based-Classification

Semeon categorizes your verbatims based on concepts and sentiment found in your data. It doesn’t rely on pre-determined categories, although it is also an option. No more guesswork to determine your taxonomies, and no more lengthy manual coding: our AI takes care of it all.

Intent Mining

Track your customers’ intent to praise, criticize, purchase, or NOT purchase using industry leading machine learning algorithms. Semeon’s intent mining is flexible and adapts to the intent specific to your product, industry, and domain. Our platform is industry and content agnostic: it works with everything.

Multi-Channel Sourcing

Extract the richest insights from public and private data, survey verbatims, structured and unstructured survey data, social content, blogs, forums. Analyze data from everywhere, regardless of how it’s structured.

Request a demo

Clients

hoopp
knowtional
dynamite
desjardins
ubisoft
comakery
banque nationale
lanla
roland-berger-logo

60%

amount of customers who LEAVE brands if their complaints are not being heard

21 Hours

average time spent manually coding and categorizing customer complaints

1 Hour

Average time Semeon takes to analyze and categorize the same complaints for you

Get started with Semeon today.

Let’s talk about your customers’ pain points and see how we can help.

Request a Demo