Guide to text analytics for call centers
Text-based interactions are a fundamental part of the relationship between a brand and its customers. People are more eager than ever to express their opinions about the products and services they...
How to engage customers in retail
The digital transformation of the retail world brings several challenges and opportunities for retail businesses. An integral multi-channel retail strategy...
Text analytics in finance | Data mining in the financial sector
In a day and age where technological integration has become deeply rooted in everyone’s lives, the ability to manage information has become essential for the...
Sentiment analysis vs text analysis
For decades, marketing teams and customer service experts have tried to find the most accurate methods to understand how customers feel. The appeal and...
10 features to look for in a text analytics platform
AI-based analytics platforms have demonstrated how versatile they can be and how quickly they can optimize any set of data. They are absolutely worth...
Guide to text analytics for call centers
Text-based interactions are a fundamental part of the relationship between a brand and its customers. People are more eager than ever to express their...
ATW Tech sees great world opportunities for their artificial intelligence
ATW Tech CTO Alkis Papadopoullos joined Steve Darling from Proactive to share news about the company that specializes in telephone billing and alternative...
How to Improve the Digital Customer Experience
Digital customer experience is becoming one of the main predictors of customer retention and brand loyalty. To be a market leader in the digital era, brands...
Semeon Releases a New Version of its Text Analytics Platform
Semeon’s latest version includes features which offer significant productivity and flexibility gains for clients MONTREAL, Feb 24, 2022— Semeon Analytics (the...
What can businesses learn from text mining?
The increase in global data available poses a real challenge for businesses, but text mining tools can help deal with large amounts of unstructured data....