What is a word cloud and why use it?
Businesses can use data visualization (such as charts, graphs, and infographics) to communicate essential information at a glance, but what if your raw data is text-based?
The AI-Analyst Hybrid and a New Freedom of Innovation
As a Data Analyst, you’re the brains behind the operation. Your organization’s critical decisions depend on your unique grasp of the numbers – your sharp...
Refueling Digital Transformation: The Potential of Semantic AI and Acing Customer Experience
Early promises of digital transformation were big and bold. At the turn of the millennium, we were told that a shift from the manual to the digital would...
Banking on Customer Experience: Bill C-86 and a Return to Service
Last year, the Government of Canada introduced sweeping changes that will transform how banks and their customers interact. New regulations guiding conduct,...
Getting off the ground with Bill C-49: Data challenges and opportunities for airlines
Bill C-49 will be a game-changer for air travellers and airlines alike. While passengers will no doubt delight in new compensation for lost bags, airlines...
Data Analysts, the time is nigh! Tame the data beast!
Not everyone understands data. But you do. Data’s a beast. It’s big and awkward, difficult to manage, but awesomely powerful. The growing data beast Even if...
How Semantic AI enables organizations to stay ahead of customers in a sea of feedback
It costs five times more to gain a new customer than to keep an existing one (source: eConsultancy Cross-Channel Marketing Report). One would think this would...
How to Leverage Precise Customer Journey Mapping to Fix Customer Pain Points
The Complicated Path of the Customer Journey What is the customer journey? It’s the sum total of all interactions that a customer has with your brand and...
The Power of Concept Clouds to Provide Actionable Insights to Improve Customer Experience
What Are Concept Clouds And How Will They Improve Customer Experience? You’ve seen “word clouds” before, those visual interpretations that show word...
Québec’ Electors Pulse With Semeon Insights
As part of a collaboration with leading Quebec technology influencer Bruno Guglielminetti, Semeon Analytics periodically analyzes online mentions relating to...