Guide to text analytics for call centers
Text-based interactions are a fundamental part of the relationship between a brand and its customers. People are more eager than ever to express their opinions about the products and services they use, and businesses can learn how to improve customer satisfaction by using that data. Every single email, social media comment, live chat interaction, and support ticket contains valuable information...
How to Improve the Digital Customer Experience
Digital customer experience is becoming one of the main predictors of customer retention and brand loyalty. To be a market leader in the digital era, brands...
Semeon Releases a New Version of its Text Analytics Platform
Semeon’s latest version includes features which offer significant productivity and flexibility gains for clients MONTREAL, Feb 24, 2022— Semeon Analytics (the...
What can businesses learn from text mining?
The increase in global data available poses a real challenge for businesses, but text mining tools can help deal with large amounts of unstructured data....
How data visualization improves decision making
Data visualization can make a difference by helping people easily digest large amounts of information in just a few seconds. In fact, data visualization has...
Semeon Analytics and Material Intellect Announce Completion of Major National Defense Contract and New Data Analytics Partnership
Recent manufacturing and defense industry projects lead to pursuit of advanced data analytics partnership HOUSTON and MONTREAL, February 9th, 2022) — Semeon...
What is data classification in data mining?
Data mining constitutes the backbone of data science. Raw data may be an extremely valuable commodity, but without being processed….
How does text mining improve decision making?
The amount of data produced every day is quite staggering, especially with the continuous technological advancements...
What is text analytics used for?
Quantitative text data is extremely common in online user feedback (e.g., measures like Net Promoter Score, Customer Effort Score, and Customer Satisfaction),...
What factors influence market research?
Market research is one of the most essential things that every company must take into account before launching new...