The healthcare industry faces many challenges when it comes to keeping the data it produces clean and organized. Due to the high volumes of data accrued every...
What is text analytics in healthcare?
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Guide to text analytics for call centers
Text-based interactions are a fundamental part of the relationship between a brand and its customers. People are more eager than ever to express their...
Can you deliver unforgettable and positive guest experiences?
Guest experiences are the sum of all their parts - meaning every touch point is an opportunity to delight customers, build loyalty, earn referrals and achieve...
Big Data, Big Emotions: Cracking Sentiment Analysis with the Power of AI
“If you’re happy and you know it, clap your hands.” If only communicating emotion was as easy as Raffi makes it out to be! But people are never that...