Guest experiences are the sum of all their parts – meaning every touch point is an opportunity to delight customers, build loyalty, earn referrals and achieve overall satisfaction. Giving customers a voice and reacting quickly to their feedback are key components to guiding the creation of unforgettable guest experiences in today’s market.
Semeon’s text analytics platform was put to work to help a prestigious New York city hotel identify, prioritize and act upon its guests’ feedback in order to eliminate the most crucial sources of frustration and improve customers’ overall level of satisfaction. This practical sample study showcases the role of text analytics in achieving stellar guest experiences. Click the link below to view the full success story about the hospitality market.
