Passenger Experience Case Study

Oct 19, 2021 | Customer Experience

Airline passengers are often a vocal customer base online when it comes to flight satisfaction and frustration. While this can be both good and bad for the airline, it presents a gold mine of feedback data which can be leveraged to improve passenger experience and manage the airline’s reputation.
Check out the passenger experience case study we conducted to showcase the depth of insights you could extract from your customer and marketplace feedback posts. 
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