Analytics Tools for Product Management
In addition to survey data and public customer feedback, your product management team
could be sitting on a mine of dormant insights from support tickets and win-lose report notes
from your CRM system and more.
Listen to your customers’ feedback.
Semeon helps you gather customer feedback from all public and private sources: social media comments, reviews, support tickets and more.
Make sense of prospective or current customer suggestions and complaints by creating a category hierarchy that meets your needs such as product areas, feature groups or user types.
Drill into categories to find out who said what and reach out to understand customers’ product pains and get them involved in testing new features.
Identify product development
Semeon’s concept isolation capability will help you see instantaneously the most pressing and recurring issues customers encounter using your product or service.
Use the sentiment-labelled concept cloud and dashboards to help convince your team to adopt your product roadmap.
What Our Clients Say About Us
“Semeon has been instrumental in assisting us with providing quality analysis, reports and customer support for our social media management services.”
“The team we worked with at Semeon did an amazing job at zeroing in on exactly what we wanted to measure and worked along with us throughout the project to customize the reports and research products.”