The Benefits of Powerful Text Analytics
1. Quickly identify experience gaps and strengthen customer relationship to drive loyalty.
2. Understand the key drivers of customer complaints to eliminate them entirely or significantly decrease resolution time.
3. Provide ongoing training to call center agents and branch teams based on customer feedback.
Returns Our Clients Have Reported
50% faster detection of customer pain points
+15 point increase in median Net Promoter Score
20% cost reduction in client feedback analysis efforts
95% time saving over manual coding
Experience is Everything
With AI-powered text analytics, you can make data-driven improvements to products, services and training much faster, and precisely identify the most pressing concerns at hand and their underlying root-causes.
What Our Clients Say About Us
“I am confident that using a context-based approach has allowed us to understand our members, communication channels, and brand on a deeper level.”
“We have the highest regard for the work Semeon has produced on our behalf. The power and precision of Semeon’s platform has helped us gain actionable insights about user experience.”
“Semeon’s team immediately understood how our political research needs differed from a corporate client and the analysis they provided each week was insightful and thorough.”